Privacy and Data Protection Policy

Laws covered by this privacy policy

This privacy policy complies with current Spanish and European regulations on the protection of personal data on the Internet. In particular, it complies with the following:

• Spanish Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).
• Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
• Spanish Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE).

Identity of the data controller

The controller of the personal data collected on shopea.me is FACTURACITY SL, with tax ID (NIF) B26636894, represented by Carlos García Gómez, sole director (hereinafter, the Controller). Contact details:

• Address: Rambla Juan Mateo García, 104, 2.º F, 03181 Torrevieja (Alicante), Spain
• Email: [email protected]

Principles applicable to the processing of personal data

The processing of the User's personal data shall be subject to the following principles set out in Article 5 of the GDPR:

• Lawfulness, fairness and transparency: the User's consent will be required at all times, after fully transparent information about the purposes for which the personal data is collected.
• Purpose limitation: personal data will be collected for specified, explicit and legitimate purposes.
• Data minimization: only the personal data strictly necessary for the purposes for which it is processed will be collected.
• Accuracy: personal data must be accurate and kept up to date.
• Storage limitation: personal data will only be kept in a form that permits identification of the User for as long as necessary for the purposes of the processing.
• Integrity and confidentiality: personal data will be processed in a manner that ensures its security and confidentiality.
• Accountability: the Controller is responsible for ensuring compliance with the above principles.

Categories of personal data

The only categories of data processed on shopea.me are identification data. Under no circumstances are special categories of personal data within the meaning of Article 9 of the GDPR processed.

Legal basis for processing personal data

The legal basis for processing personal data is consent. shopea.me undertakes to obtain the User's express and verifiable consent to process their personal data for one or more specific purposes. The User has the right to withdraw consent at any time, and withdrawing it will be as easy as giving it. As a general rule, withdrawing consent will not affect the use of the Website.

Whenever the User must or may provide data through forms to make enquiries, request information or for reasons related to the content of the Website, they will be informed if any of the fields are mandatory because they are essential to carry out the requested operation.

Purposes of processing

Personal data is collected and managed by shopea.me in order to facilitate, expedite and fulfil the commitments established between the Website and the User, to maintain the relationship established through the forms the User fills in, or to respond to a request or enquiry.

The data may also be used for commercial personalization, operational and statistical purposes and activities within the corporate purpose of shopea.me, as well as for data extraction, storage and marketing studies to tailor the Content offered to the User and to improve the quality, operation and navigation of the Website.

When personal data is obtained, the User will be informed of the specific purpose or purposes for which it will be processed; that is, of the use or uses that will be made of the information collected.

Retention periods

Personal data will only be kept for the minimum time necessary for the purposes of its processing and, in any case, only for the following period: the time necessary to perform the contracted activities, or until the User requests its erasure.

When personal data is obtained, the User will be informed of the period for which it will be kept or, where that is not possible, of the criteria used to determine that period.

Recipients of personal data

The User's personal data will not be shared with third parties. In any case, when personal data is obtained, the User will be informed of the recipients or categories of recipients of the personal data.

Personal data of minors

In accordance with Article 8 of the GDPR and Article 7 of the LOPDGDD, only persons over 14 years of age may lawfully give their consent to the processing of their personal data by shopea.me. For children under 14, the consent of their parents or guardians is required, and the processing will only be lawful to the extent that they have authorized it.

Confidentiality and security of personal data

shopea.me undertakes to adopt the technical and organizational measures required for the level of security appropriate to the risk of the data collected, so as to guarantee the security of personal data and prevent the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or unauthorized disclosure of or access to such data. The Website has an SSL (Secure Socket Layer) certificate, which ensures that personal data is transmitted securely and confidentially, as all data exchanged between the server and the User is fully encrypted.

However, since shopea.me cannot guarantee that the Internet is impregnable or that hackers or others will never fraudulently access personal data, the Controller undertakes to notify the User without undue delay of any personal data breach that is likely to result in a high risk to the rights and freedoms of natural persons. In accordance with Article 4 of the GDPR, a personal data breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed.

Personal data will be treated as confidential by the Controller, who undertakes to ensure, through a legal or contractual obligation, that such confidentiality is respected by its employees, associates and anyone to whom the information is made accessible.

Rights arising from the processing of personal data

The User may exercise the following rights recognized by the GDPR against the Controller:

• Right of access: the User's right to obtain confirmation as to whether or not shopea.me is processing their personal data and, if so, to obtain information about the specific personal data and the processing that shopea.me has carried out or carries out, including, among other things, the available information on the source of the data and the recipients of any disclosures made or planned.
• Right to rectification: the User's right to have inaccurate personal data corrected or, taking into account the purposes of the processing, incomplete data completed.
• Right to erasure ("right to be forgotten"): the User's right, unless current legislation provides otherwise, to obtain the erasure of their personal data when it is no longer necessary for the purposes for which it was collected or processed; the User has withdrawn consent and there is no other legal basis for the processing; the User objects to the processing and there is no other legitimate ground for it; the personal data has been unlawfully processed; the personal data must be erased to comply with a legal obligation; or the personal data was collected in relation to the direct offer of information society services to a child under 14. In addition to erasing the data, the Controller, taking into account available technology and the cost of implementation, shall take reasonable steps to inform the controllers processing the personal data of the data subject's request to erase any links to that personal data.
• Right to restriction of processing: the User's right to restrict the processing of their personal data where they contest its accuracy; the processing is unlawful; the Controller no longer needs the personal data but the User needs it for legal claims; or the User has objected to the processing.
• Right to data portability: where processing is carried out by automated means, the User has the right to receive their personal data from the Controller in a structured, commonly used and machine-readable format, and to transmit it to another controller. Where technically feasible, the Controller will transmit the data directly to that other controller.
• Right to object: the User's right to prevent the processing of their personal data or to have shopea.me stop processing it.
• Right not to be subject to a decision based solely on automated processing, including profiling: the User's right not to be subject to an individual decision based solely on the automated processing of their personal data, including profiling, unless current legislation provides otherwise.

The User may exercise these rights by written notice to the Controller with the reference "GDPR - shopea.me", specifying:

• The User's full name and a copy of their national ID document. Where representation is permitted, the representative must also be identified by the same means, together with the document proving the representation. The copy of the ID document may be replaced by any other legally valid means of proving identity.
• The request, stating the specific reasons for it or the information to be accessed.
• Address for notifications.
• Date and signature of the applicant.
• Any document supporting the request.

The request and any attached documents may be sent to the following postal or email address:

• Postal address: Rambla Juan Mateo García, 104, 2.º F, 03181 Torrevieja (Alicante), Spain
• Email: [email protected]

Complaints to the supervisory authority

If the User considers that there is a problem or infringement of current regulations in the way their personal data is being processed, they have the right to effective judicial protection and to lodge a complaint with a supervisory authority, in particular in the State of their habitual residence, place of work or place of the alleged infringement. In Spain, the supervisory authority is the Spanish Data Protection Agency (https://www.aepd.es).

Personal data of the User's customers that shopea.me processes on the User's behalf when synchronizing their stores is covered by the data processing clause in the Terms and conditions.

ACCEPTANCE OF AND CHANGES TO THIS PRIVACY POLICY

The User must have read and agree with the conditions on the protection of personal data contained in this Privacy Policy and in the Cookie Policy, and must accept the processing of their personal data so that the Controller can process it in the manner, for the periods and for the purposes indicated. Use of the Website implies acceptance of its Privacy Policy and Cookie Policy.

shopea.me reserves the right to amend its Privacy Policy and Cookie Policy at its own discretion or as a result of legislative or case-law changes or of the doctrine of the Spanish Data Protection Agency. Users will be explicitly notified of any changes or updates to this Privacy Policy and Cookie Policy.

This Privacy Policy and Cookie Policy was last updated on 19 August 2026 to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).